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Customer Success Story Galaxy Financial

Galaxy Financial Scales National Operations with Debtmaster®

Galaxy Financial transformed national operations using Debtmaster® and CallThru®. With lower costs, automated workflows, and streamlined telephony, they scaled confidently while ensuring compliance.

Guide to Modernize Collections
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About the Client

Galaxy Financial is a rapidly growing receivables management firm with offices in Florida and Pennsylvania. Since its founding in 2021, the company has quickly expanded to achieve a national presence by focusing on consumer-centric strategies, operational efficiency, and strict regulatory compliance.

With a commitment to ethical collections, adaptive technology, and a highly trained team, Galaxy has earned a reputation as a trusted partner for clients across the country. As demand continues to grow, the firm has made innovation and scalability a top priority-ensuring sustainable success in today’s evolving financial landscape.

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The Challenge

By the beginning of 2022, Galaxy Financial's legacy software couldn't keep up with the company's fast growth. The company was using a modern platform from a well-known vendor, but it quickly became clear that the system was not helping them move forward.

  • Complicated Workflows: The software made things more difficult instead of making them easier.
  • High Operating Costs: Licensing, support fees, and required add-ons kept raising costs.
  • Limited Customization: It took a long time and a lot of money to change workflows to meet changing business needs.

Galaxy needed a platform that was scalable and flexible, could provide efficiency and adaptability, and didn't have the high costs that come with traditional systems in order to keep growing.

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Ready to Modernize Your Collections? Version

Discover how Debtmaster® and CallThru® can transform your operations—just like Galaxy Financial.

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The Solution

Galaxy Financial chose Debtmaster® and the integrated CallThru® telephony platform after a long evaluation process. This all-in-one solution stood out because it was affordable, had enterprise-level features, and could be set up quickly, which helped Galaxy modernize its operations without adding extra work or cost.

Why Galaxy Chose Debtmaster and CallThru:

  • Predictable Cost Model: Get access to the latest features without having to pay for expensive custom development.
  • Streamlined Workflows: Pre-set settings made it easy to set up quickly with little effect on normal business operations.
  • Built-in Telephony: By providing an integrated phone, IVR, and campaign management system, it eliminated the need for third-party dialers, which increased agent productivity and made administration easier.
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The Outcome

With Debtmaster® and CallThru®, Galaxy Financial transformed its technology from a bottleneck into a powerful growth driver. The platform’s flexibility and built-in telephony gave the company the scalability it needed—without the heavy costs or complexity of its previous system

Now Galaxy can:

  • Operate with flexibility and confidence – adapting quickly to changing business needs and regulations.
  • Deliver a seamless consumer experience – with secure, compliant communication across multiple channels.
  • Scale operations effortlessly – supporting rapid growth without adding unnecessary overhead or disrupting workflows.
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Debtmaster and CallThru gave us the freedom to grow without being held back by outdated systems or surprise costs

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Implementation & Results

In July 2022, Galaxy Financial successfully transitioned to Debtmaster® and CallThru™, supported by a seamless data migration, comprehensive agency-wide training, and system configuration tailored to its operational needs. The rollout was quick, minimally disruptive, and positioned Galaxy to see immediate value

Post-Launch Results:

  • Lower Costs: Consolidated systems and eliminated reliance on redundant third-party vendors.
  • Boosted Efficiency: Automated workflows and real-time communication tools streamlined daily operations and enhanced productivity.
  • Fast User Adoption: An intuitive interface combined with hands-on onboarding enabled full staff engagement within weeks.

Galaxy Financial now operates on a platform that supports both current needs and long-term growth—without the burden of legacy limitations.

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